Terms of Service and Privacy policy

We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

Information may be unlawfully available to hackers and snoopers. We take no responsibility for this. The risk is no different from a similar risk in a bricks and mortar establishment. Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. If this policy should change in the future (most unlikely), then we shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.

Here is a list of the information we collect, and why it is necessary to collect it:

  • Basic identification and contact information, such as your name and contact details. This information is used:
    • To provide you with the services which you request
    • To maintain our accounts
    • For billing
    • To enable us to answer your enquiries
    • For verifying your identity for security purposes
    • For marketing our services and products
    • To help make our web site as useful to you as possible
    • Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.
  • Your domain name and e‑mail address are recognised by our servers and the pages that you visit are recorded. This information is used:
    • In a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site
    • To send you news about the services to which you have signed up
    • To tell you about other of our services.
  • Financial information. This information is used to obtain payment for goods and services you have ordered from us. This information is never actually received by us. The page where this information is given by you is controlled by our contract merchant service provider, Paypal. Such information is automatically encrypted, and later decrypted for use. It never touches our system.
  • Your ChatterHound personal profile Is not available to be seen by anyone else. No contact details whatever are given out to third parties. This information is not used for marketing purposes of any sort. Information, which does not identify any individual, may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service. Some of this information is classified as sensitive information by various data protection legislation. We make the assumption that in giving this information to us, you consent to our holding it for the duration of your membership.
  • Information volunteered by you for a particular purpose, for example a personal profile. This information will be used exclusively for the purpose for which you have provided it. Information is disclosed to third parties only where the third party concerned qualifies in whatever way the web site page requires.
  • Affiliate information. This is information given to us in the course of your business and ours as you have applied to join our affiliate scheme. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. This information is used:
    • To maintain our accounts and affiliate records
    • For billing
    • To enable us to answer your enquiries
    • For verifying your identity for security purposes
    • To send you news about the services to which you have signed up
    • To tell you about other of our services.
  • Business information. This is information given to us in the course of your business and ours such as in relation to your application to partner with us or advertise with us. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you and any partner to reciprocate this policy.
  • Analytics Tracking

    This website uses Google Analytics to help analyze how users use the site. The tool uses “cookies” (which are text files placed on your computer) to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors' use of the website and to compile statistical reports on website activity for ChatterHound.

    We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

Further Information about Cookies. The Interactive Advertising Bureau (IAB) is an industry body that develops standards and guidelines to support online buisness processes. It has produced a series of web pages that explain how cookies work and how they can be managed.

If you have questions concerning our privacy policy, please use our contact details to discuss them.

Disclosure to Government and their Agencies. We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order.

Information request At any time you may review or update the personally identifiable information that we hold about you, by contacting us at privacy@chatterhound.com. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

Opt Out At any time you may request to opt out of of receiving future communication, or remove your information from our database, by contacting us at privacy@chatterhound.com. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

This confidentiality policy has been compiled so as to comply with current Irish, UK, US and EU legislation, so far as we are aware.

If you have any question regarding the confidentiality policy, please contact us at: privacy@chatterhound.com

Version 1.
Effective from 2012/06/03.